Most frequent questions and answers
TRANSPORT & PARKING
No, our apartments do not meet all criteria required to be classed as accessible however public area access & facilities are accessible. The ground floor also features accessible bathrooms.
Our check in time is from 2pm. An early arrival may be possible but we cannot guarantee unless you have booked the room for the night prior. We would suggest you let us know when booking & call the night before or early the morning of to confirm availability. We can store luggage at Reception if the room is not available early.
Our standard check out time is 11am which is quite comfortable for most travellers. We do however have pricing on some alternative late departure options (subject to availability)
For Hotel Bookings, the accommodation must be paid via credit card prior to arrival. Credit card details are required at time of booking. Valid ID will also be requested on arrival from the guest/s.
Most bookings with have a 24 hour cancellation policy. This is our standard cancellation policy. If the booking is cancelled within 24 hours of the 2pm check in time then a penalty of the first night’s accommodation charge would apply. Bookings with different policies would generally be Group bookings, special packages or negotiated corporate rates.